Digital Legacy Partners ("we", "us", "our") is committed to protecting the privacy of individuals who use our digital estate planning service. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Digital Legacy Partners is an Australian digital estate planning service. We help individuals document their digital accounts, subscriptions, and online assets so that executors can manage them effectively. Our registered business address is Level 1, 457–459 Elizabeth Street, Surry Hills NSW 2010. You can contact us at hello@digitallegacypartners.com.au.

2. What Information We Collect

We collect information that you voluntarily provide to us through our website forms, including:

• Personal identification information — full name, date of birth
• Contact information — email address, phone number
• Executor details — names, relationships, and contact details of nominated executors
• Digital account information — email accounts, social media profiles, financial accounts, cloud storage, and subscriptions
• Credential access information — descriptions of where login credentials are stored (not the credentials themselves)
• Device and password manager information
• Any additional notes or wishes you choose to provide

We do not collect actual passwords, PINs, or login credentials at any point. Our intake questionnaire specifically asks only where credentials are stored, not what they are.

3. How We Collect Information

We collect information through two forms on our website: a request form that captures your name, email, and package selection; and a confidential intake questionnaire that captures the detailed information needed to prepare your Digital Estate Binder. Both forms are submitted securely over HTTPS.

4. How We Use Your Information

We use the information you provide solely for the following purposes:

• To prepare your personalised Digital Estate Binder
• To communicate with you regarding your binder and our service
• To respond to enquiries you send to us
• To improve our service based on the types of accounts and wishes commonly documented

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, or trade your personal information to any third party.

5. How We Store and Protect Your Information

Your intake form data is transmitted securely to our email service provider and stored in our secure business email inbox, which is protected by Microsoft 365 with two-factor authentication. Form submissions are also temporarily retained by our form processing service (EmailJS) for delivery purposes.

Your completed Digital Estate Binder, once prepared, is delivered to you by email and we do not retain a copy beyond what is necessary to confirm delivery. We recommend you store your binder securely alongside your will and other estate documents.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

6. Data Retention

We retain your personal information only for as long as necessary to provide our service and comply with legal obligations. Once your Digital Estate Binder has been delivered, your intake data is deleted from our systems within 90 days unless you have engaged us for ongoing annual review services.

7. Disclosure of Information

We do not disclose your personal information to third parties except in the following limited circumstances:

• Where required by Australian law or a court order
• Where you have given explicit consent for us to share your information
• To our service providers who assist in operating our website and delivering our service, subject to strict confidentiality obligations

Our current service providers include EmailJS (form submission processing) and Web3Forms (enquiry form processing). These providers are bound by their own privacy policies and we require that they handle your data in accordance with applicable privacy laws.

8. Overseas Disclosure

Some of our service providers may store or process data outside Australia. Where this occurs we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles. By using our service you consent to your information being processed by these providers as described in this policy.

9. Your Rights

Under the Australian Privacy Act you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Make a complaint about how we have handled your personal information

To exercise any of these rights please contact us at hello@digitallegacypartners.com.au. We will respond to your request within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles you may contact us directly at hello@digitallegacypartners.com.au. If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Cookies and Website Analytics

Our website does not currently use cookies or analytics tracking. We do not track your behaviour across other websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our service following any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Digital Legacy Partners
Level 1, 457–459 Elizabeth Street, Surry Hills NSW 2010
hello@digitallegacypartners.com.au
+61 480 080 327
ABN 75 110 861 292